Our goal is to help our customers to enhance their business growth and increase their productivity through Information Technology.
We believe also, that Information Technology Today had to be the most important asset in any business, due to the massive enhancements and increasing of productivity that IT can provide to any business.
With the growth of companies leading to widespread geographical operations and addition of complex new technologies – network efficiency & availability gains paramount importance. Experts at iTime Solutions understand this need of organizations and focus on creating solutions that are robust, come with high-speed connectivity.
Networking Solutions we help our clients in maximizing the value of current network infrastructure by identifying risks and opportunities, analyzing network approaches and recommending network services to optimize their network. Further, our proactive monitoring and capacity planning methodologies help our clients further decrease the operational costs while increasing the productivity.
Our services include:
we one of the leaders in Designing, Supplying and Implementing FTTX infrastructure Projects both Point-To-Point (P2P) and Point-To-Multi Point (P2MP). We provide complete range of FTTX Products including Feeder Cables, Drop Cables, Street Cabinets, Splitters, ODFs, subscriber Boxes. Reference projects Point-To-Multi Point.
The Call Center System is the system handling all your calls, incoming, outgoing and internal calls, it is recording the calls and distribute it and generating the reports through web based application.
It can handle up to 64 land line and 60 mobile sim card.
You can use the call center through your mobile and login to see the reports too.
The possibility of adding a recorded message to the inbound calls instead of the IVR.
We can add a waiting music or message or tone until the agent replies the call, so your client will not be bored.
Linking the branches into a single call center server is available in our solution.
Recording the incoming and outgoing calls or one of them or external calls only are available options.
Reporting engine is the most important part of our call center system, with a large amount of different reports, you can see all the activities done by your agents and you can see the missed and outgoing calls.
The possibility of integrating the call center with the CRM System, so you can see the callers data once his call picked up if he has a data on the system, also if he has not, the new contact page will open automatically with his number to add his remaining data
You will route the inbound calls to the appropriate department through the advance IVR system, also the system has the queuing option, so all your calls are in safe.
There is a possibility to distribute the calls between the employees in different methods, we can ring the call to all your employees, or we can ring the call in a round so you guarantee the justice of distribution.
Call forwarding is also available, and the voicemail box is a part of our system guarantee that all your calls are converted into a clients without losing any call after working hours.
CRM stands for: Customer Relation Management, so the CRM System is the database of your clients including your relations and history of the client, the quotations, invoices, technical support queries and also the delivery orders are all stored in the system.
Customized reports will provide us the specifically needed data about your business, and customized or designed modules will provide you the exactly needed system and features.
Manage your workforce to match your needs.
Review your agent performance through the reports.
Getting a feedback about your client needs.
The reports is working for a lifetime, so we can analyse our sales amounts any time we need.
Measuring marketing campaigns success.
Handling Client’s payment quickly to get the best customer experience.
Following up the trouble tickets and technical support queries on time.
Reminding the employees about their activities of the day, week and month.
Storing your documents and pdfs, so your data will not be lost.
Automate using email with stamps for sales team or campaigns.
The ability to integrate with the outlook.
The ability to integrate with the Call Center System.
iTime Solutions provides services covering project budgeting, construction, engineering, procurement, development, execution, testing and commissioning through complete construction procedures for residential, commercial, health care, hospitality, institutional and industrial projects.
These services are rendered by an experienced body of engineers. Our Engineers utilize the latest National and International Standards.
Light Current Systems
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